General Terms and Conditions
The purpose of these General Contracting Conditions (hereinafter, conditions) is to regulate the access and acquisition regime of the products and services of
ACCEPTANCE AND CONTRACTING
By accepting the present conditions, the client guarantees to be over 18 years old and not to have limited capacity to contract the goods and services offered by the company. Orders will be delivered to customers within the Spanish territory.
For the acquisition of products and/or services, it is exclusively required to fill in the purchase form with personal data and payment data.
From the moment of acceptance, the user acquires the status of client of the company, accepting each and every one of the Conditions as shown on the website and ensuring that it is a person with the capacity to contract. You also accept that you have read and understand these conditions, which will be sent by email to formalize the purchase, so that the company will not file the electronic contract. These conditions will be permanently accessible Any product subsequently offered by the company must be the subject of a new contract, the company reserving the right to modify these conditions whenever there is cause or reason for it. For this reason, the user must carefully read the conditions each time you proceed to hire a product or service.
The prices of the web are exclusive for online purchases.
The offer of Godoxonline.com products is subject to availability according to stock. Godoxonline.com reserves the right to withdraw products from the sale offer without prior notice.
The prices indicated on the screen next to each product and in the shopping cart, are expressed in Euros and include VAT.
According to its commercial policy, Godoxonline.com may make final price changes, either by loyalty campaigns, by purchase of products of certain relevance, by product offer, as well as other reasons that may agree Godoxonline.com at a given time. However, it will be Godoxonline.com who offers these discounts and offers freely and voluntarily, to whomever it deems appropriate. These discounts can never be demanded or requested by the user.
Godoxonline.com reserves the right to make at any time, and without notice, the changes it deems appropriate, being able to update products and prices daily depending on the market.
Godoxonline.com is not responsible for the expectations that the images of the products may create in the user, beyond the specifications expressly and clearly indicated in their respective datasheets. Shipping costs will be borne by the user and will be specified in the order confirmation.
The price applicable to the purchase made by the user, will be the one that appears at the moment of accepting the General Conditions of Sale, except, some problem of stock, in this case the client will be offered the possibility of changing of article, which can vary its price, or, to realize the return to the client of the amount of the article that has paid.
MEANS OF PAYMENT
Payment for purchases made through Godoxonline.com may be made by Paypal and credit or debit card.
Before finalizing the order, the registered user must check the amount of the purchase and the shipping address of the order. The default shipping address will always be the address that the user included in the registration form.
If the user wants the shipping address is another, you must modify it in the registration form, before finalizing the order.
Once the order is finished, the user will be shown the summary of the data of his order and the indications to make the payment.
Once verified that the payment is made correctly, Godoxonline.com will confirm by email to the user the receipt of it, and the processing of the order.
-Paypal: Our shop is a member verified by paypal, you can make your payments securely with this platform.
-Credit or debit cards: The website has a secure payment gateway offered by Stripe. We do not collect personal data from your cards.
DELIVERY AND DEADLINES
All orders are generally shipped within 24 hours of order confirmation.
If you have chosen the express shipping option and your order has been confirmed before 17:00 hours (August to 14:00 hours) will leave the same day. Any order received after that time will leave the next day.
If we have a stockout we will inform you of this and the expected delay time. In this case you decide if you want to wait for this period or if you cancel the order.
The delivery time for an order depends on the item(s) ordered and the shipping method chosen.
Mail: delivery time between 2-5 days approximately (this time is indicative and in no case
Saturdays, Sundays and holidays there is no delivery.
Deliveries will be conditioned, also by holidays (local, regional and national). Any change in the delivery address of the order, once it has left our warehouses, will be borne by the user who will pay the amount for the change of address.
Godoxonline.com is not responsible for deliveries by the transport company not being made within the stipulated time due to force majeure, problems of the transport company or local, national or regional festivities stipulated by the transport company.
Once the order has been sent, you will receive an email informing you of this and, if the shipment has been made by courier, you will receive another email with the tracking information.
RECEIPT OF THE ORDER
After receiving the corresponding payment, Godoxonline.com will start the shipping process. Once the product has been received, the recipient is obliged to check that the order number and the order number on the invoice match. The courier company must deliver a Delivery Note of the order to the receiver. The receiver is obliged to check that the number of packages delivered, coincides with that on the delivery note and clearly indicate on the delivery note, if there is any incident (breakage, opening of bag, defective packaging) in the order.
The conformity of the user in the Document of Delivery implies the renunciation to any type of claim or denunciation with respect to the merchandise ordered and received as far as defective conditions of the delivery are concerned.
The order travels to its destination at full risk, this insurance is not included in the cost of transport, you can add before finalizing your order. Both to make effective the insurance, and to correct any error in delivery, it is a prerequisite that it is stated in the delivery note of the courier company, any incident regarding the goods received or its packaging (opening of the bag where the order is included, etc ...). It is also essential to communicate this incident in a maximum of 24 hours to Godoxonline.com.
All products come with a 2 year warranty (6 months batteries). In the event that the product is faulty at its origin or is faulty during the warranty period, send us an e-mail to email@example.com with the invoice number, your contact details and indicating the fault or breakdown of the product. Our Customer Service Department will contact you by e-mail or telephone to arrange the repair, replacement, reduction or termination of the contract.
2. In the event that, at the time of receipt of the order, the product arrives damaged, opened or deteriorated due to transport, it is essential that you indicate this on the delivery note that you must sign upon receipt of the order. You must notify Godoxonline.com within a maximum of 24 hours and once the complaint is made, Godoxonline.com will collect the defective product, and once received in our warehouses will send you a new one. All this at no cost to the user.
1. Returns of products will be accepted within the first 14 working days from the date of receipt of the goods, subject to authorization from Godoxonline.com.
2. The return of any product will have to be accepted previously by Godoxonline.com, by means of electronic mail in which the user will have to indicate: -Reference of the order - Reason for the request for return.
3. Once authorized the return by Godoxonline.com, the user will be notified by email. In this communication, the user will find the instructions to follow for the return.
Godoxonline.com will indicate by e-mail the method of return. Return of products by systems not previously authorized by Godoxonline.com will not be admitted in any case. If the customer hires a transport service other than that indicated for the reshipment of the product, Godoxonline.com is not responsible for the cost or damage or damage caused to the good, because of the incorrect transfer of the product.
4. Once received the product, if it is in perfect condition (with original packaging, all items and manuals, and no signs of tampering or excessive use), the return will be made within a maximum of 3 days. The Technical Service will confirm if the breakdown is a factory fault, and will proceed to the replacement or refund of the amount paid, in the same account number from which it was made.
5. If the product is returned by the user for breakdown or malfunction and this has only been used to check the proper functioning, without having signs of excessive use and handling, Godoxonline.com will agree the return, transport costs arising from the reshipment of the product will be borne by Godoxonline.com. If on the contrary the return is by express wish of the client (within the established term of 14 days) and for cause unrelated to the product or Godoxonline.com, the cost of the return is borne by the client.
6. If the material does not arrive in perfect condition, with its original packaging and all its accessories, Godoxonline.com reserves the right to pay a lower amount or refuse the return.
7. No returns will be accepted for consumables, whose original packaging has been opened, or products that can be reproduced or copied, unless they are returned in their original packaging and unopened.
8. If the product arrives damaged due to transport, you must inform Godoxonline.com within 24 hours of receipt of the order. In the event that the external packaging of the product is open or damaged at the time of receipt, it is essential that you indicate this on the delivery note to be signed upon receipt of the order. Once the claim has been made, Godoxonline.com will collect the defective product, and once received in our warehouses a new one will be sent to you. All this at no cost to the user.
9. In case that the return is not accepted, by the nonfulfillment of the previous conditions, the costs of reshipment will be in charge of the user.
10. If the product is returned within 30 working days of delivery to your home, Godoxonline.com will refund the amount (less shipping costs incurred) by the same method used by you to make payment. If this method of reimbursement is not viable, Godoxonline.com will reimburse you by bank transfer.
The company guarantees the customer the possibility of cancelling his order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment, through the form that will be sent to your email after making the purchase. Likewise, you may cancel the purchase of the product during the seven working days following receipt of the same. For it the client will have to resend the product to the company together with the form sent to his electronic mail with this purpose to desist of the purchase.
The return of the economic consideration will be carried out by the total amount, assuming the cats of shipment the company, and through the same means of payment that would have been used when making the purchase.
It will proceed, in any case, the return of a product when it is different from the one requested by the client and delivered by error of the company. Also if a product has reached the customer broken, damaged or in poor condition, the company will be responsible for collecting it at home, replacing it with another in good condition, without additional charges.
Items will not be returned:
- When the withdrawal period has passed.
- When they have been opened, used or do not keep their original seal or packaging.
- In the case of personalised goods or goods which, due to their nature, cannot be returned or can deteriorate or expire quickly.
- In the case of services already commenced.
- In the case of products that can be downloaded or reproduced immediately for permanent use.
RIGHT OF CANCELLATION OR WITHDRAWAL
If you wish to cancel the order, before we send you the product, you must send us the following completed form to the following email address: info@Godoxonline.com
If you have already received the order and wish to withdraw from the contract within seven working days of receipt, please complete the following form and return it, together with the order, to the following address:
NAME AND SURNAME:
DATE OF ORDER:
To the day... of... of... of the year 201...