Shipments
All orders registered before 5:00 p.m. (August until 2:00 p.m.) will leave on the same day. Any order received after that time will be issued the next day.
If we had a stock break we will inform you of this and the expected delay time. In this case you decide if you want to wait for this period or if you cancel the order.
The information of terms is taking into account working days and starting to count from the day the order is sent. Saturdays, Sundays and holidays there is no distribution.
delivery:
France: Transit time 2 days.
Note: Keep in mind that, in times of high activity (Christmas, Black Friday, etc.) delivery times may vary.
Returns & Warranty
You have a period of 30 calendar days to try the product, if you are not convinced by the purchase you will get your money back.
If you are not satisfied with any of the products in your order you can return them and we will refund the amount paid. To do so, simply send us an email to info@godoxonline.com indicating the product(s) you wish to return for a refund and the order number.
2. Once sent the email you can make the return to the following address:
3. You must return the products of the order with all the elements with which it was delivered: original packaging, user manual, accessories, cables, etc., without damage or marks of wear of any kind and that do not denote an inappropriate use of the good or different from the nature of the same. The customer shall be responsible for the packaging and protection of the product(s) he sends as well as for the expenses arising from the shipment.
4. Once received the product, the return will be made in a maximum term of 3 days.
Return of defective product
1. In the event that the product is defective at origin or is defective during the warranty period, send us an email to info@godoxonline.com with the invoice number, your contact details and indicating the fault or breakdown presented by the product. Our Customer Service Department will contact you by e-mail or telephone to arrange the repair, replacement, reduction or termination of the contract.
2. In the event that, at the time the order is received, the product arrives damaged, opened or deteriorated due to transport, it is essential that you indicate this on the transport delivery note that you must sign when you receive the order. You must notify GodoxOnline.com within 24 hours and once the claim is made, GodoxOnline.com will pick up the defective product and we will send you a new one. All at no cost to you.
Return by mistake in the order on the part of Godoxonline.com.
When the product, by mistake, does not correspond to that of the order, you must communicate it as soon as possible and Godoxonline.com will bear the cost of collecting the product sent by mistake and delivery of the corresponding to that of the order placed.
Warranty
All products come with a 2 year warranty (6 months batteries). Godoxonline.com responds to lack of conformity to be shown within two years of delivery.
If you detect that the item has a manufacturing / operating defect will be sent to the manufacturer. The waiting time will vary depending on the management time that has the technical service of each brand.
In case of having to make use of the guarantee you will have to inform us of it through e-mail to info@godoxonline.com. The Customer Service department will contact you to inform you of the steps to follow to proceed with the return according to the specific case in question.